Payment
- 40% of the commission must be provided as a down-payment to secure the commission and begin work.
- All payments are to be sent via PayPal in USD.
- You have a 30 day grace period to complete any payments we agree upon. No work will be started until payment is received.
- All payments must be completed in order for the Protogen to be shipped out.
- Payment goes by: 40% as a down-payment, 30% once work is started, 30% once completed. Payment can be flexibe if necessary.
Cancellation and refund policy
- I have the right to cancel any commission at any time for any reason.
- After materials have been purchased on a commission, only partial refunds will be given.
- After substantial work has begun on a commission, no refunds will be given.
General
- I am a newer creator, so please be patient in the commission procress.
- Please provide reference art or sheets, although it is not required.
- I only make Protogen heads.
- After the commission has been confirmed, it can take around 3-6 months to complete a Protogen. This is not a guarantee.
- Any special modifications to the commission must be explained before work is started.
- TOS are subject to change at any time.
Shipping
- Shipping is done through whichever shipping service is more convenient.
- Buyers pay shipping.
- USA shipping only.
- Faster shipping or adding insurance to the package can be done at your expense.
- I am not liable for shipping damages or complete loss of the package.
By commissioning Duckie's Protogens you agree you have read and agreed with everything above.